Terms of Service

User Agreement, Privacy Policy, and Anti-Sweat Shop Policy for Custom Sock Factory Originals.

Welcome to Custom Sock Factory Originals! This document outlines important policies and terms that govern your use of our website and services. By accessing and utilizing the Custom sock Factory Originals site ("Site") and our services, you agree to adhere to these terms.

Scope of Agreement: This User Agreement covers your interaction with the site and the Custom sock Factory Originals service ("Service"). The service enables eligible customers from educational institutions, businesses, schools, organizations, and more to create and purchase custom merchandise that reflects their affiliations. Your use of the site and service signifies your acceptance of this agreement and your commitment to comply with its provisions.

Intellectual Property Rights: We respect intellectual property rights. All materials on the Custom sock Factory Originals site, including images, designs, icons, and written content ("Contents"), are either owned, controlled, or licensed by Custom sock Factory Originals. While you can create products using our tools and images, these designs are not exclusively owned by the users. Custom sock Factory Originals retains the right to display or offer these designs to others. We reserve the right to reject orders with inappropriate content.

Privacy Policy: Respecting your privacy is paramount to us. We do not share or sell specific information about you or your orders, except as necessary: (i) to relevant institutions for review; (ii) with subcontractors; and (iii) for marketing purposes within the Custom sock Factory Originals Entities. We may use cookies for targeted advertising and collect information to process orders, improve our services, and send promotional emails on behalf of Custom sock Factory Originals entities.

Anti-Sweat Shop Policy: We uphold high labor standards and collaborate with suppliers who share these values. We identify vendors through referrals, reputation, and inspections to ensure ethical manufacturing practices.

Payment and Delivery: We accept various payment methods securely, including credit cards, debit cards, electronic checks (ACH), and purchase orders for qualified customers. Orders are typically delivered within 30–45 days, and rush orders are available for a fee.

Returns and Cancellations: We strive for top-notch quality and customer satisfaction. However, custom orders are not returnable. We'll replace or partially refund orders if there are material flaws, decorating quality issues, or significant differences from approved designs.

Limit of Responsibility: We act on received instructions and are not responsible for external communication malfunctions or losses arising from internet service providers. The information and materials on the site are provided "as is," and we disclaim liability for errors or omissions. We are not liable for damages, losses, or expenses resulting from site use.

Intellectual Property Claims: We respect intellectual property rights. If you believe your rights are infringed, follow our notice procedure provided below.

Indemnity: You agree to defend and indemnify Custom sock Factory Originals and its affiliates against claims related to your site usage or violations of this Agreement.

Governing Law: This agreement is governed by the laws of North Carolina and federal law where applicable.

Thank you for using Custom Sock Factory Originals! If you have any questions or concerns, feel free to reach out to us at [email protected].